What I did: Curriculum, Writing
In barely one year's time, Microsoft released a flurry of powerful new software products: Windows 7, Office 2010, and Office for Mac 2011. To ensure that retail sales professionals (RSPs) would be well-equipped to both explain and sell the right product to their customers, Microsoft devised an online training platform called Expert Zone.
In advance of each release, an RSP could visit Expert Zone and take short informative courses about each product and learn how to best match each customer with the right solution. In other words, make the sale.
To supplement the online training, printed materials were distributed to RSPs at big box stores across the country. These handy fact sheets and pocket guides could assist an RSP in real time, on the sales floor.
Working with an art director at Parliament and an account manager at Microsoft, I wrote 17 online courses, 11 fact-sheets, 2 training booklets, and 30 flash cards for Windows 7, Office 2010, and Office for Mac 2011.
Done at Parliament in Portland.